Frequently Asked Questions

What is a Star Name?

With billions of stars in our galaxy alone, very few of them have commonly used names, such as the North Star. The vast majority of stars are referred to by telescopic coordinates or catalog numbers. These unnamed stars are available in our Star Catalog.

What is a Star Catalog?

Our Universal Star Catalog is comprised of a huge list of stars that includes their telescopic coordinates along with designation numbers.

What does a Star Certificate look like and what information is on it?

The Star Certificates that we provide you are very attractive. We are constantly getting comments from our customers about how pleased they are when they get their Star Certificate. You can see them depicted on our home page. The information on them includes the star's location (that is the right ascension and declination), the name of the star (the name of your special someone), a date special to you, and the star's registration number.

Is there any limitation to what I can name my star?

Some people use full names, some people use first names, some people use knicknames and some people use two names. It can be anything. The only real limitation is that the name must be 39 or less letters long.

What is the dedication date?

The dedication date is any special date that you want on your certificate. It can be a birthdate, marriage date, anniversary, Christmas Day, you name it. If you're stuck for a special date it can always be the date that you purchased the star.

Will my star name be officially recognized?

Our registry and star catalog are not coordinated with the scientific community. Therefore, you won’t have some astrophysicist calling your star “John Smith.” They will continue to use the telescopic coordinates, since it is more convenient for them. Naming a star is a symbolic gesture on your part that shows your sincere appreciation for the person being named.

What does it mean that my star name will be saved forever?

We have an agreement with a third party non-profit corporation. This perpetual legal entity operates a Trusted Digital Repository whose mission is to retain the database of star names we provide to them forever. They have set up an endowment fund to pay for the cost of storing the Universal Star Catalog for all time. As long as there are corporations on this planet, your star's name is guaranteed to be saved by them.

Have you ever received any testimonial letters?

Yes! Giving a star can be a very emotional experience. We have had many people use our service to propose marriage or ask someone out to the prom. There are many reasons for naming a star, but whatever the occasion or reason, we are very happy that our service helps touch the lives of our customers.

Will I be able to see the star I have named?

Absolutely! Some of our stars can be seen with the naked eye and some require telescopes for viewing. But, because our star coordinates are so definitively precise, you will be able to locate your star. However, you may not necessarily be able to see your star from your city's location. We recommend planetarium software packages available that allow you to see star charts on a personal computer. The better of these programs will allow you to find your star. You can also use the Find Your Star link on this website to see a picture of your star.

Where do you publish your registry of star names and can I access it?

You can use the exclusive StarNamer service to locate your star simply by visiting our Find Your Star link located on your top left. Once you purchase a star name, you will be given a star registration number, with which you can access our registry completely free of charge. You’ll see your name in the registry along with the dedication date and precise star coordinates.

Can I get extra copies of my star certificate?

Yes, and they’re FREE! It’s another exclusive service of StarNamer! In our navigation menu, click the Find Your Star menu item. After purchasing a star name, use the registration number you receive to access our registry. Then, enter your email address and click on the button and your certificate will be sent to you via email. Once you receive it you can print it on your computer's printer.

How do I order an engraved star ornament separately?

If you have already purchased a star and know your star registration number, you can purchase the engraved Rhodium silver finish star ornament separately by clicking here. If you don't know your star registration number, you can Contact Us as long as you know the name of the star. Use the "Find Star Registration Number" service request to locate your star.

Will you be able to ship to my special address?

We ship to PO Boxes, FPO addresses and ANY address that you can think of. If you currently receive mail there or if your mail forwards to you, you will get your star package. However, we no longer ship packages to non-USA destinations. We can still email you a star package though; those are available to be shipped anywhere.

I am concerned I may not receive my Star Package in time for a special occasion. What do I do?

If you have ordered your star close to the day that you want to give it to the recipient and you don't think that you will get it on time, there is something that you can do. You must know your star registration number. You can find it two ways. First, look at the receipt that was emailed to you when you placed your online order. Second, you can Contact Us and using the "Find Your Star Registration Number" Service Request enter the name of the star to find your number. Once you have your star registration number, you can Find Your Star and get a copy of your certificate emailed to you immediately! You can then use this certificate temporarily until your Star Name gift package arrives.

After I place my order, how long until I receive my Star Package?

The electronic star certificate is delivered to you immediately by our web server. If you need something quickly, this is your best option. Our other Star Name gift packages are custom printed by us and will ship within two business days following our receipt of your order. Standard shipping is delivered by truck from New Jersey, USA. This may take 10 business days or more to get to the west coast. 95% of our orders arrive in three weeks or less. Please be patient especially if you have selected ground shipping. If time is a consideration, we strongly suggest Priority shipping. Priority shipping is delivered by air and requires about two to three days transit time AFTER we process your order.

If I need multiple Star Certificates, can I get a volume discount?

Yes. If you need three stars, we have a special offer on our 3-Pak. The unit price is the same as our normal price. However, you get a discount on the shipping charges. Click here for our 3-Pak offer.

I don’t have a credit card, can I use PayPal?

Yes, use the following link for payment via PayPal.

Do you have different certificates that say "in memory of" instead of "in honor of"?

We're sorry, we only have certificates that say "in honor of" the named person. We hope this isn't a problem for you. However, there is nothing inappropriate about honoring a deceased person. We use this wording on all of our stars and it is quite suitable for a memorial.

Can I separately order the Planetarium Software CD?

Yes! If you'd like our Planetarium Software CD (Windows only) so that you can locate your star on your computer we can accomodate you and do not charge for the CD. This CD comes free included with your diploma style star package or framed style star packages. If you would like to get another we will ship it to you and only charge you for the freight. Click here to order your Planetarium Software CD. Or, you can download our software free of charge from this server. This download is an ISO file image that can be burned to a CD. Click here to download our Planetarium Software ISO image.

I would like to custom pick my own star, can I do it?

Yes! We can accomodate two types of special requests. If you have request for a star visible from a specific city. Or if you have a request for a particular constellation. However, as this is a completely custom and manual procedure, we charge an additional fee for this. You have your choice of either the deluxe framed star package or the diploma style star package. Either package comes complete with Planetarium Software CD and star chart depicting the location of your star. The cost for either package is $89.95 plus freight. You will definitely be pleased with the outcome. Click here to order your CUSTOM star. To see about upgrading/exchanging your existing star package to a CUSTOM star package, go to the "ContactUS" link to the upper left and select the Upgrade/Exchange service option.

Why are the star location coordinates you use not specified in hours and minutes?

Just as one temperature can be represented by two different numbers, Celsius(Centigrade) or Fahrenheit, one star location can be designated by two different systems. Our star coordinates are precise to many decimal digits and are much more accurate than those specified by the hours and minutes system. However, if you need to convert from the decimal system to the hours and minutes system, do the following calculation. To get the hours, divide our RA by 360 and multiply that result by 24. The decimal remainder of that result needs to be multiplied by 60 to get the minutes. For the Declination, both systems range between -90 and 90 but the fractional portion is different. Ours is decimal an theirs is minutes. To make the conversion, the decimal remainder needs to be multiplied by 60 to get the minutes. For your convenience, we have provided an Excel spreadsheet to make the conversion for you. Click here to download the conversion spreadsheet.

How can I get a free picture of my star and see its location?

Simply go to the Find Your Star link and enter in the Star Registration Number and you will be shown a picture of your star on this website. Or, the good folks at Google provide, Google Earth, a free service for viewing astronomical bodies (note: Google is not affiliated with StarNamer). To use Google Earth, you will need to first convert your star's location data (the right ascension and declination) to the hours and minutes system (please see the preceding question for conversion software). Once you have made this conversion, go to Google Earth and click on the Sky icon. Find your star by inputting the RA and DEC into Location Search entry field and clicking the magnifying glass. Zoom in or out to get a nice image of your star then click the printer icon to get a printed picture of your star. Please note that we do not provide support for Google Earth. Click here to visit Google Earth.

I don't live in the United States, how much will your products cost in my currency?

To find out how much your star package will cost you in your currency, you can use any web currency converter. Click here to use the Google currency converter.