We want you to be happy with your purchase. If you are not 100% satisfied, at your option, you can get a refund. Please call us at 815-366-9699 or contact us using the email address firstname.lastname@example.org to coordinate your return and refund. If you were delivered a physical product, please return it to us at StarNamer PO Box 1564, Point Pleasant Beach, NJ 08742. If you received an electronic deliverable there is no need to return anything. The US Postal Service offers very inexpensive freight options with tracking numbers included at no additional charge. This shipping method is fine. We will process your full refund as soon as we receive a tracking number that the return is on its way (again no need for a tracking number for an electronic deliverable). We are sorry that you are not happy and really did want this star naming experience to be a pleasurable one for you. But, don't worry we will refund your credit card or PayPal account and have you on your way quickly.